Shipping Policy

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout and are automatically calculated by Australia Post based on the product dimensions, weight and destination postcode.

Your order will usually be delivered within 5 working days.

Delivery delays can occasionally occur.

For large deliveries (>20Kg) we will send you a quote.

We cannot ship to P.O. boxes addresses

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Charcoal Kings is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Australia.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.